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During the Act phase of a PDSA project, what is the next step if changes made to improve performance are found to be unsuccessful?

According to Juran’s principle of self-control, employees should be able to do what?

What is an improvement action considered to be strong – meaning it is more likely to achieve patient safety improvement goals than weak or intermediate actions?

What can cause data gathered through the use of patient satisfaction surveys to be unreliable?

True or False: A flowchart is a visual representation of the movement of people, materials, paperwork, or information during a process.

True or False: One reason healthcare organizations seek accreditation is to stimulate internal quality improvement efforts.

True or False: Healthcare quality can never be achieved without reliability.

The hospital respiratory therapy department is conducting a Six Sigma project for the purpose of reducing the incidence of missed treatments. The department’s medical director asks staff members to identify process changes that will result in fewer missed treatments. What qualitative improvement tool could the director use during this brainstorming session to narrow down potential solutions to those most likely to be successful?

A hospital improvement team is charged with reducing the time between when a patient discharge order is entered into the computer and when the patient room is vacated. The team develops a detailed map of the current process. What should the team do next?

The hospital has collected patient satisfaction data for more than one year. It is now time for strategic planning and you’ve been asked to summarize the satisfaction data so senior leaders can establish two or three strategic objectives related to improving patient satisfaction. They want to focus on the vital few issues that cause the most problems. What type of graph would you use to provide senior leaders with the information they need?