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Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.   What should Derek do to defuse the situation?

Which of the following is a hardware component used to hold the BitLocker encryption key and ensures encrypted data is not accessed in the event a hard drive is lost or stolen?

What types of physical drives does Windows disable defragmenting, but provides another method of optimization?

A technician wants to consolidate and log specific alerts from network devices into a database so maintenance tasks and potential device problems can be addressed in a timely manner.   Which of the following should the technician implement?

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist.   Which of the following is the most likely cause for this behavior?

Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows?

Yesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it, you received an error message saying, “Insufficient memory or disk space.” You checked your hard drive and saw that you had more than 250GB of free space.   What should you check next in Task Manager?

Reggie has hired you to design a home network. The home network will share a printer but will mainly be used to stream movies to two different rooms.   What kind of storage should you recommend to Reggie for this type of network?

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive.    Which connection type should Bayley use to get the fastest connection possible?

How long does it take light from the center of the Milky Way, 8.3 kpc away, to reach the Solar System? (Express your answer in years.)