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Learning how to write sales messages can help you as both a professional communicator and a consumer.  

One of the goals of delivering bad news is to regain the confidence of the receiver.  

Kiara must send a refusal letter to Ryan, who recently interviewed for a job. Which of the following closings is recommended for a bad-news message?

A report that condenses a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read is a _______.

All bad-news messages should be presented using the indirect strategy. 

Employee morale can be supported when communicating to employees about major events that affect them and their jobs by delivering the news _______.

A successful persuasive message is typically longer than a direct message.

As an employee, you should avoid responding to customer complaints on Twitter, Facebook, or other forms of social media because the audience is potentially too large.  

E-mail and social networks are appropriate channels for both delivering and responding to complaints.  

Another name for a complaint message is a claim message.