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_____ is best described as a process by which several possibilities are considered and prioritized, resulting in a clear choice of one option over others.   A.  Benchmarking   B.  Decision making   C.  Delegating   D.  Pattern recognition

_____ occurs when our brain process analyzes new situations based on past experiences that seem somehow similar to the new situations.   A.  Path dependence   B.  Internal attribution   C.  Pattern recognition   D.  Causal ambiguity

The feedback factor should be avoided when evaluating the richness of information in any media. 

Electronic communication:   A.  is effective for sending brief messages quickly to one or more persons.   B.  is accompanied by nonverbal forms of communication.   C.  is effective only when members of a team are working in the same location.   D.  should be the primary medium when the message that needs to be sent is negative.

According to the integrationist view of managing conflict, conflict is:   A.  a natural part of human existence and should be accepted as a normal part of relationships.   B.  a result of dysfunctional managerial behavior and therefore should be stopped at the source.   C.  inevitable, but maintaining a degree of tension can actually be helpful in keeping a group energized and creative.   D.  always bad and should be avoided at all costs.

Teamwork results in a systematic approach to problem solving.  

_____ is the barrier to effective communication that contradicts the concept of “multitasking.”   A.  Time   B.  Credibility   C.  Emotion   D.  Filtering

Which of the following statements agrees with the reciprocity/obligation rule?   A.  Reciprocate by giving information, support, or gifts only when people have given you these things first.   B.  Offer gifts, support, and help only when you want something from someone so that you appear generous.   C.  Put across your more costly proposal first and then present a lower cost alternative when offering something.   D.  Use phrases such as “no problem” when you want to respond to others’ acknowledgements.

Instead of confronting a person regarding a problem, if you choose to simply say nothing, you are indulging in _____ communication.   A.  compassionate   B.  assertive   C.  aggressive   D.  passive

What is the duration of the Spring 2025 course GOVT-2304-V01?