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Paralanguage is 65-90% of what is first discerned during communication with an individual.

Millennials and Generation X form strong relationships together based on learning from each other

Generation X is used to being the center of attention and having their opinion considered. 

Which of the following is the preferred model for decision making. 

Avoid speaking to elders as if they are children.

Friendships positively influence a person’s psychological well-being.

We should help return control to our older adult patients. 

Eustress is mental or physical suffering or anguish; severe strain resulting from exhaustion or trauma. 

Which of the following is NOT a cause of professional burnout

Stage I of stress has goals and expectations that are too high