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_____ is defined as the ability to cope with changing conditions and unexpected negative events.   A.  Eustress   B.  Time famine   C.  Good fear   D.  Stress tolerance

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department

_____ behaviors are actions taken by members of a team that may hinder or even undermine a team’s progress.   A.  Maintenance-related   B.  Dysfunctional   C.  Task-related   D.  Self-oriented

_____ is a way of identifying your work/life priorities and developing strategies for attaining personal and professional objectives.   A.  Career planning   B.  Strategic maneuvering   C.  Goal setting   D.  Target engineering

_____ is best described as one’s faith or belief in the integrity or reliability of another person or thing.   A.  Goodwill   B.  Trust   C.  Self-efficacy   D.  Self-judgment

_____ is referred to as forming an opinion about how we would like an event to unfold, a situation to develop, or a person to act, think, or feel.   A.  Stereotyping   B.  Expectation   C.  Projection   D.  Ethnocentrism

During a meeting, Ronnie’s team members mainly focus on contributing to it, asking for, summarizing, and clarifying information. Given this scenario, which of the following behaviors does the team exhibit?   A.  A self-oriented behavior   B.  A task-related behavior   C.  A maintenance-related behavior   D.  A dysfunctional behavior

In the process of _____ shares observations of group processes and ensures that hidden problems are dealt with.   A.  harmonizing   B.  gatekeeping   C.  consensus testing   D.  diagnosing

Sylvie is a facilitator. She is objective and refrains from sharing her own ideas and opinions on any issue. Which facilitative prevention strategy does Sylvie exhibit?   A.  Getting permission to enforce the process agreements   B.  Staying out of content   C.  Assuring quality of team logistics   D.  Getting agreement on process

Which of the following is a trend in today’s business environment?   A.  Slow decision making is seen to result in success.   B.  Business decisions are seldom being made in team environments.   C.  Organizational structures have become flatter and more participative.   D.  The accessibility to information has become more limited.