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Personal and Professional Development: A nursing aide has been given a formal written warning regarding arguing repeatedly with the team leader about the given assignment. Today, the nursing aide has taken four lengthy personal phone calls during work time. This is the first offense of this nature. How will the manager deal with this disciplinary situation?

Teamwork: An RN is a supervisor in an organization that has total quality management (TQM) as the basis for its organizational goals and objectives for quality control. How should the RN practice TQM on the unit?

Relationship Centered Care: How can the nurse-manager best promote the development of self-discipline in employees?

Personal and Professional Development: A nurse-manager is planning a performance appraisal of an employee who has a number of performance deficiencies. What is the best approach to the performance appraisal of this employee?

Relationship Centered Care: A nurse-manager needs to discipline an employee and wants to ensure that it leads to constructive outcomes. What is the primary difference between constructive and destructive discipline?

Knowledge and Science: A nurse-manager is focusing on management controlling functions that are associated with quality control. What task best addresses this goal?

Context and Environment: The leadership of a large health-care organization is considering the adoption of Behaviorally Anchored Rating Scales (BARS) for the performance appraisal system. This change in practice may require what task by the nurse-manager?

Quality and Safety: What action should the nurse-manager and other leaders in the health-care organization perform in order to ensure that a quality control program will be effective?

Context and Environment: A nurse-manager has referred staff members to a clinical practice guideline (CPG) that addresses the prevention of pressure ulcers. What is a characteristic of this CPG?

Context and Environment: A nurse-manager and several colleagues are reviewing the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. These results will allow the team to make what assessment?