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An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a _______.

Mary Jackson is 95 years old.  While an impatient at General Hospital, she agrees that she does not want to be resusciated if she would have a cardiopulmonary arrest.  She signs a form and the physician documents it in the record.  This best describes a (an) ________ .

Guide words in an e-mail message or memo include To, From, Date, and _______.

Goodwill messages should be short, selfless, specific, spontaneous, and _______.

In her letter to policyholders, Min Yi needs to include a graphic depicting the procedure a policyholder follows when filing a claim. Which of the following graphics would help her achieve her objective?

Nearly all text in Western cultures is aligned at the left and reads from left to right.

Before using IM or text messaging on the job, be sure you have permission.

Blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

A big benefit of podcasting  is _______.

Formal report writers conduct most of their research using primary sources.