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 The matrix  

 Solve the IVP explicitly:  

 The matrix  

Answer parts (a)(b)(c): (a): Find all constant (equilibrium) solutions to the following ODE (if there are none, write “none”):

Find the general solution to the ODE:

Find the general solution to the ODE:

Solve the IVP using Laplace transforms:  

Name the seven tools of quality control typically used in process improvement. Could all of these tools be applied to service operations? Suggest some possible service operations scenarios wherein we could apply all/some of these tools.

A particular brand of soap has a lead time of three weeks to reorder, a weekly standard deviation of ten units, and a weekly average usage of 30 units. The reorder point for this soap, assuming a 95 percent service level (z = 1.645), is

The definition of quality management has evolved from “quality by inspection” toward “delivering competitive advantage to the firm.” Briefly discuss the various definitions of quality management described in this chapter.