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Regular maintenance and repair costs are known as ________ costs.

When Kraft blends different coffees for the British (who drink coffee with milk), the French (who drink it black), and Latin Americans (who want a chicory taste), it is engaged in ________.

RX Corp. is a large manufacturer of electronic goods and sells its products through distributors and retailers. In order to keep pace with the growing use of the Internet, the company decides to start selling online. The company faces stiff opposition from its retailers as they believe that this will significantly reduce their profits. The company attempts to eliminate this resistance by offering its retailers commissions for processing and delivering orders received via the Web. This is an example of which of the following conflict resolution strategies?

Appy Juices, a company that manufactures bottled water, diversified into soft drinks before any of its opponents could launch a diversified product. This would be an example of a(n) ________ attack.

An alternative to being a market follower in a large market is to be a leader in a small market. This type of competitor is called a ________.

A company positioned in the “middle” market introduces a lower-priced product line. What type of line-stretching is this?

According to Hofstede, cultures with weak uncertainty avoidance are best described as ________.

________ are a means of understanding where, how much, and in what ways brand value is being created to facilitate day-to-day decision making.

A structured approach to assessing the sources and outcomes of brand equity and the manner in which marketing activities create the financial worth of the brand is called ________.

As a market follower strategy, the ________ duplicates the leader’s product and packages and sells it on the black market or through disreputable dealers.