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_____ refers to the negative reaction to members of previously underrepresented groups gaining power and influence, which leads to fear, resentment, and reverse discrimination.   A.  Backlash   B.  Discrimination   C.  Harassment   D.  Ethnocentrism

Which of the following will help minimize miscommunication with diverse others?   A.  Concentrating more on the messenger than the message   B.  Using words that are inclusive rather than exclusive   C.  Using adjectives that imply the individual is an exception   D.  Avoiding asking questions when someone uses a different first language

Which of the following makes us overestimate internal factors for successes and blame external factors for failures?   A.  Stereotyping tendency   B.  Fundamental attribution error   C.  Self-serving bias   D.  Protectionism

Ron’s goal is to run in the local marathon next year, even though he usually only jogs briefly around his neighborhood. His first attempt to run 10 miles was a failure as he was only able to complete five miles. Which of the following key behaviors for effective goal setting is Ron lacking?   A.  Being positive   B.  Taking full responsibility   C.  Starting small   D.  Persevering

_____ is defined as the ability to cope with changing conditions and unexpected negative events.   A.  Eustress   B.  Time famine   C.  Good fear   D.  Stress tolerance

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department

_____ behaviors are actions taken by members of a team that may hinder or even undermine a team’s progress.   A.  Maintenance-related   B.  Dysfunctional   C.  Task-related   D.  Self-oriented

_____ is a way of identifying your work/life priorities and developing strategies for attaining personal and professional objectives.   A.  Career planning   B.  Strategic maneuvering   C.  Goal setting   D.  Target engineering

_____ is best described as one’s faith or belief in the integrity or reliability of another person or thing.   A.  Goodwill   B.  Trust   C.  Self-efficacy   D.  Self-judgment

_____ is referred to as forming an opinion about how we would like an event to unfold, a situation to develop, or a person to act, think, or feel.   A.  Stereotyping   B.  Expectation   C.  Projection   D.  Ethnocentrism