Which of the following will help minimize miscommunication w…

Which of the following will help minimize miscommunication with diverse others?   A.  Concentrating more on the messenger than the message   B.  Using words that are inclusive rather than exclusive   C.  Using adjectives that imply the individual is an exception   D.  Avoiding asking questions when someone uses a different first language

Ron’s goal is to run in the local marathon next year, even t…

Ron’s goal is to run in the local marathon next year, even though he usually only jogs briefly around his neighborhood. His first attempt to run 10 miles was a failure as he was only able to complete five miles. Which of the following key behaviors for effective goal setting is Ron lacking?   A.  Being positive   B.  Taking full responsibility   C.  Starting small   D.  Persevering

Which of the following is an ineffective practice with regar…

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department