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The change management process involves working the changes in a series of steps.  Put these steps in the most logical order.

Briefly explain what this tool is used for in Change Management?  

Describe 3 overarching principles about quality improvement and performance improvement that you have learned about in this course. 

There are six critical areas that need to be addressed in a healthcare organization’s emergency operations plan (EOP).  Name at least 3 of them.

A _________________ is a data display too used to schedule a process and track its progress over time. 

The correct meaning of the acronym HIPAA is: 

The stage of project team development in which conflicts emerge is called _____.

If the patient presents to the hospital without symptoms of urinary frequency, fever, and chills, receives an indwelling catheter, and is later diagnosed with a UTI the incidence of this infection would be determined as _____.

Bonus: 3 pts  Give three examples from the list of “Do Not Use” abbreviations published by the Joint Commission.  

This technique promotes systems thinking and includes the use of flowcharts to define high-risk processes.