Darius is facilitating a group that is having trouble genera…

Darius is facilitating a group that is having trouble generating ideas on how to improve the patient registration process.  He asks them to describe the worst way the process could be redesigned to see if any new ideas can be generated.  Darius is using what group facilitation technique?

Isaiah is creating a system flowchart to demonstrate the flo…

Isaiah is creating a system flowchart to demonstrate the flow of a patient chart through the HIM department.  One of the first issues he addresses is deciding whether the chart is inpatient or outpatient.  Isaiah will use which symbol to depict this part of the process?

Carolyn wants to illustrate the process of what happens when…

Carolyn wants to illustrate the process of what happens when a physician orders outpatient blood work at the hospital where she is consulting.  She understands she will need to show what is happening in the patient home, the laboratory, and patient registration all at the same time.  Carolyn should choose which process mapping tool to best depict this simultaneous process?

University Hospital will be implementing a new Operating Roo…

University Hospital will be implementing a new Operating Room scheduling system.  On the day of the go-live with the new system, the old paper version used for scheduling will be discontinued, and all staff must use the new system.  This is an example of what type of turnover strategy?

At Mercy Hospital, the Board of Trustees has reviewed the fe…

At Mercy Hospital, the Board of Trustees has reviewed the feasibility studies for the EHR implementation and has given approval to the chief executive officer to move to the next step in the process.  Mercy Hospital has just completed which phase of the project life cycle?