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Match the three parts of a veterinary practice.

____________ is produced when the blood sample is spun with a specific anticoagulant. 

The longer a client waits for an appointment, it is more likely that compliance will:

Which type of marketing is directed toward current clients and includes reminders, postcards, and recalls?

A veterinarian examines a dog with a severely broken leg.  After taking radiographs (x-rays), the veterinarian determines that he cannot repair the injury.  He refers to patient to an orthopedic veterinary specialty center and documents the referral in the patient’s medical record.  He has met the standard of care.

The largest component of a message is:

Recalls on postoperative patients should occur the evening of their surgery and 3 days later.

Veterinary medical boards are responsible for each of the following, except:

Type ___ personalities are perfectionists, often multitask, expect a high level of performance from themselves as well as their co-workers, and tend to be successful.

Client compliance is calculated by: