Blog

Exxon Consulting works as an agent on behalf of business consumers to collect information on various industrial products. When faced with buying decisions, businesses can approach Exxon to obtain detailed information on the various options available to them. The company earns revenue by selling such information to various customers. Exxon Consulting can be called a(n) ________.

The zone of ________ is a range where a service dimension is deemed satisfactory, anchored by the minimum level consumers are willing to accept and the level they believe can and should be delivered.

A product line can also be lengthened by adding more items within the present range. There are several motives for line filling. Which of the following is one of them?

The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.

If Starbucks considers quick-serve restaurants and convenience shops in its competitive frame of reference, then intended ________ might be quality, image, experience and variety, while intended ________ might be convenience and value.

A risk averse attitude is associated with high ________.

Maria considers buying a car for herself, after she notices the advantages experienced by her best friend from his new car. Which of the following forms of stimulus has activated Maria’s problem recognition process?

Which of the following auctions is characterized by one seller and many buyers?

________ seeks to determine whether an ad is communicating effectively.

Charles Schwab’s best customers are instantly directed to customer service representatives, while other customers have to wait longer. Charles Schwab is trying to ________.