Brianna became angry when she learned that the company plans…

Brianna became angry when she learned that the company plans to lay-off half of the customer service department next month. Now she is often rude when talking to customers on the phone because she doesn’t want to help a company that’s not helping her. Brianna is exhibiting

John feels that the employees should listen to everything he…

John feels that the employees should listen to everything he has to say because of his position of authority. He was recently promoted and feels that his position is very important and everyone should acknowledge that. Which of the interpersonal sources of power is John abusing?