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The 80/20 principle

 If the buyer is in a bad mood, the salesperson should: 

Which of the following statements about the importance of salespeople and selling is true? 

The person who telephoned Hugh last night to ask him if he was interested in adding HBO and Cinemax to his current television cable system would be classified as a(n): 

The _____ approach opens with a statement, where the salesperson states his/her name and business. 

. _____ is defined as the process of helping people make a decision that will benefit them. 

Which of the following statements about sales call objectives is true? 

_____ is traditionally defined as the personal communication of information to persuade a prospective customer to buy something which satisfies that individual’s needs. 

During the American Civil War, peddlers often followed armies as they moved across the North and the South. These peddlers carried products that they believed would sell, and they were concerned more about how many sales they would make in a day rather than their sales in upcoming months. These peddlers had a _____ orientation. 

The headline of an advertisement for a 1930s automobile manufacturer read, “We know what our customers want! They want our new luxury sedan!” You can infer from reading this headline that the manufacturer had a _____ orientation.