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The values and norms of a culture can shape how members of the culture think and act.

Competency is situational and complex. 

A belief that an older adult is cute and could not possibly use drugs may cause a doctor to not diagnose or misdiagnose a drug problem. This is an example of a

In memos, text that follows the headings should be aligned.

Due to slowing metabolism rates, older adults need

The channel describes the medium through which messages are exchanged. 

Inhibition describes one’s willingness and ability to use multiple channels of communication.

Withholding chemotherapy from a terminally ill cancer patient could be a form of

____________ describes the weight we attach to a particular person or phenomena. 

Because of the changing population trends in the United States, the chances of ____________________ conflict may increase.