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You’ve just been hired as the Chief Strategy Officer at a st…

You’ve just been hired as the Chief Strategy Officer at a struggling retail company. The board believes the company’s culture is holding it back from being successful. They’ve asked you to conduct a cultural assessment and provide recommendations. The board keeps saying they want the company to have a “strong culture.” Explain what makes a culture strong. Are strong cultures always beneficial? Why or why not? Using Schein’s Iceberg Model, explain the three levels of organizational culture. Why is it important for leaders to understand what lies beneath the surface? You’ve noticed a significant “culture gap” in the organization. Define what a culture gap is and explain which two actions leaders should take to address it. Why is it important for leaders to address culture gaps? Employees report that the company lacks teamwork, consensus, and a sense of caring. They also say that expectations are unclear, processes lack stability, and there is confusion about rules/policies. Using the four organizational culture dimensions (Order & Consistency, Achievement, Clan, Adaptability), identify the two dimensions that appear weakest in this company. What changes do you think the leaders should make to strengthen them?