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What is a measure of the performance potential of a process?

Staff members in the physical therapy department gather information about the reasons why patient treatments do not start at the scheduled time. They want to group the reasons for late treatment starts into related categories to identify commonalities. What performance improvement tool could be used to sort the reasons into similar categories?

What Federal Act created incentives for hospitals and providers to adopt electronic health records?

True or False: At a minimum, improvement project teams include a sponsor, a leader, a facilitator, and members.

True or False: According to the action hierarchy developed by the Department of Veterans affairs, actions that rely on workers being mindful and remembering to do the right things at the right times are among the strongest and most effective actions to ensure sustainable improvement,

What improvement model involves small process changes and careful measurement of the effect of the changes?

Six Sigma projects commonly involve which of these steps?

What traits are common to an improvement project team in the Norming stage?

A primary care clinic is conducting an improvement project aimed at reducing patient “no-shows” to medical appointments. What information would be used by the clinic to set a quantitative improvement goal for this project?

What is a step common to all performance improvement models?