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True or False: Performance targets are set at 100% for aspects of healthcare that affect patient satisfaction.

In what federal payment system are physicians provided special payments for coordination of patient care?

What is the first question asked during a FOCUS-PDCA project?

What is the denominator for the performance measure, “percentage of home health patients admitted to the hospital”?

During the Act phase of a PDSA project, what is the next step if changes made to improve performance are found to be unsuccessful?

According to Juran’s principle of self-control, employees should be able to do what?

What is an improvement action considered to be strong – meaning it is more likely to achieve patient safety improvement goals than weak or intermediate actions?

What can cause data gathered through the use of patient satisfaction surveys to be unreliable?

True or False: A flowchart is a visual representation of the movement of people, materials, paperwork, or information during a process.

True or False: One reason healthcare organizations seek accreditation is to stimulate internal quality improvement efforts.