A yoga studio reported sluggish sales, but their employees s…

A yoga studio reported sluggish sales, but their employees say that customers all praise the variety of classes and studio facilities . What type of research method could the yoga studio use to uncover customers’ true opinions about their experiences?

Marriott attempts to upgrade loyal customers over time. For…

Marriott attempts to upgrade loyal customers over time. For example, customers may first stay at a Fairfield Inn (budget) or Marriott (mid-tier) hotel, then upgrade to a JW Marriott or Ritz Carlton as their preferences and spending power changes. What brand portfolio adjustment strategy is being employed?