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Giving customers what they want or need, the way they want it, the first time, is known as

Actions taken to ensure the satisfaction of group members, develop and maintain harmonious work relationships and preserve the social stability of the group are referred to as:

The management function that involves the manager’s efforts to stimulate high performance by employees is:

A situational model of leadership that focuses on how leaders go about making decisions is referred to as the:

The focus of reenigineering is to

Which of the following does not describe assertive people?

Task performance behaviours are

 A target or end objective that management desires to reach is a:

Major targets or end results relating to the organisation’s long-term survival, value and growth are:

The management function that makes sure goals are met is: