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TD Bank has a __________________organizational structure that combines both functional and divisional chains of command so that there are two commant structures (vertical and horizontal). 

Kevin Johnson is the CEO of Starbucks who is working with a team to choose some new coffee flavors for the month of December to attract customers.  He has learned from the company’s past decisions to guide his rational decision process.  During stage 1 he has identified an opportunity to introduce some new coffee flavors.  In stage 2 he is considering two new alternative coffees (white chocolate and peppermint mocha).  In stage 3 of the rational decision process Kevin and his team will _________________ the alternatives and select a solution.

As a manager at XYZ Corporation you believe that better relationships between managers and employees can help to motivate them and to increase productivity.  By following this practice, you are effectively applying the ___________________ management viewpoint.

Matt is a top-level manager who is helping his organization to develop a strategic plan.  As part of the process Matt recommends that the workgroup analyzes the  organization’s internal and external environments.  One tool that managers can use during a situational analysis of the organizations’s environments is the ____________ analysis.

Managers should be aware of the forces that exist in an organization’s external environment. The external forces include: sociocultural, demographic, political-legal, international, technological and economic.  Unemployment, interest rates and trade balance are ______________ forces.

TOMS Shoes is an organization that donates one  pair of shoes to a child in need for every pair of shoes it sells.  This is an example of ____________________________.

The __________________________viewpoint of management teaches that businesses are organized as a collection of interrelated parts. The four parts include inputs, transformational processes, outputs and feedback.

Decision-making experts have developed several group problem-solving techniques to help teams in problem solving.  ___________________ is a technique used to help groups to generate multiple ideas and alternatives for solving problems.  It consists of haing members meet and review a problem and then to silently generate ideas or solutions which are then collected and written on a board or flip chart.

Decision-making experts have developed several group problem-solving techniques to help teams in problem solving.  ___________________ is a technique used to help groups to generate multiple ideas and alternatives for solving problems.  It consists of haing members meet and review a problem and then to silently generate ideas or solutions which are then collected and written on a board or flip chart.

As a manager at XYZ Corporation you believe that better relationships between managers and employees can help to motivate them and to increase productivity.  By following this practice, you are effectively applying the ___________________ management viewpoint.