Blog

To increase customer satisfaction, a fast-food restaurant wants to increase drive-thru order accuracy. A random sample of 300 customer visits yielded a total of 25 mistakes with 15 orders. Which measure(s) should be used to assess process capability?

The operations manager at a manufacturing company just launched a Six Sigma project to reduce defects, with the ultimate goal of reducing customer warranty returns. Which tool should the project team use to gain agreement on project boundaries and scope?

A manufacturing engineer conducted an MSA study to qualify a gage used to measure a critical characteristic of an injection-molded part. The specification limits for this characteristic are 685 ± 0.5 mm.  Two operators were selected randomly from those who would normally use the gage. Ten parts were selected at random from parts produced on one shift. The procedure was to load each of the ten parts into the gage twice and to record the measurement as the deviation from the target specification value. Which metrics should the engineer use to evaluate the measurement system?

Medical intervention for Asthma patients can include reducing exposure to known triggers and bronchodilators. Which one of the following medications is inhaled to treat Asthma?

Upon assessment of the skin, you notice a blue coloring around the patient’s lips.  You would document this finding as:

A 2-year-old in the pediatric unit resists going to sleep. In order to promote sleep the best action for the nurse to take includes:

Does the taxpayer qualify for 1/2 of the stock option benefit deduction? If so, in what year would this be deducted? 

A postoperative patient is using PCA.  You will evaluate the effectiveness of the medication when:

Protectionism often leads to [BLANK-1] prices for consumers as domestic producers benefit from reduced competition.

What does the root “cardi-” refer to?