We are working as consultants in an unethical cookie factory…

We are working as consultants in an unethical cookie factory. They do not meet the safety requirements of OSHA. Employees do not change gloves or equipment in the allergy section leading to cross contamination with peanuts and eggs. Several bosses will fire people on the spot for minor infractions. One person was fired for taking the boss’ favorite coffee mug. There is horrible morale, high absenteeism, huge production delays, and many employees are constantly fighting with one another. In order to fix the culture and stay in business, we have been hired to help.   You have horrible turnover with the customer service representatives as many do not feel adequately trained for the position and ready to handle all the customer situation. How can we adjust our recruiting strategy to help make sure we hire those that are good fit?  Which area do you think is most critical to address for the recruitment perspective? Why?

Recently we have combined 2 coffee shop chains to reduce ove…

Recently we have combined 2 coffee shop chains to reduce overhead and share resources. We are revisiting all of our processes to make sure our processes are effective as possible and lead to faster response times for our customers visiting our shops. We realize that the coffee machine is outdated and causing employee burns so we want to ensure that this is replaced to keep our employees safe. What would fall under in Ulrich’s HR model?

Luke is working in the Human Resources department at a local…

Luke is working in the Human Resources department at a local amusement park. They want to have a 48 hour event to bring back the staffing levels to pre pandemic levels. Luke figured out low staffing is due to low compensation compared to  other companies. What role of HRM would this fall under?

We are working as consultants in an unethical cookie factory…

We are working as consultants in an unethical cookie factory. They do not meet the safety requirements of OSHA. Employees do not change gloves or equipment in the allergy section leading to cross contamination with peanuts and eggs. Several bosses will fire people on the spot for minor infractions. One person was fired for taking the boss’ favorite coffee mug. There is horrible morale, high absenteeism, huge production delays, and many employees are constantly fighting with one another. In order to fix the culture and stay in business, we have been hired to help.   You are hiring a new Cookie Taste Tester. Please discuss, define, and provide an example of 3 different types of interviews. Which one do you think would be most beneficial here? why? 

Agatha is meeting with the VP of finance this week. With the…

Agatha is meeting with the VP of finance this week. With the inflation and increase in cost of living, the current healthcare plan is costing the company too much money. Agatha wants to find a plan that is reasonable for the employees and employers. What external challenge of HR is this?

Ticketing Systems and DocumentationDiscuss the purpose and i…

Ticketing Systems and DocumentationDiscuss the purpose and importance of ticketing systems in IT Help Desk operations. What are some best practices for documenting technical issues and resolutions? How does proper documentation benefit both the IT team and end users? Provide an example of a well-documented help desk ticket for an issue related to a malfunctioning printer.