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In the context of a verbal message, which of the following is true of concrete expressions?

An effective sales presentation takes place prior to uncovering a buyer’s needs.

For effective follow-up, a salesperson should maintain contact with only one individual in the buying organization.

Bill is a salesperson who relies on his current customers to help him identify potential customers. In this scenario, Bill relies on _____ to generate sales leads.

In buying teams, users often serve as initiators and influencers.

Basic information about a prospect company makes it easier for a salesperson to ask questions during sales dialogue.

Establishing priorities in the form of objectives is a critical component of self-leadership.

Good salespeople must adjust their selling strategy depending on their competition.

A salesperson from a different company who sells an entirely different category of products can be considered a: 

If a buyer is evaluating a sales offering on a salesperson’s eagerness to satisfy, the buyer is assessing the sales offering on the basis of a _____.