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thics affects our image, reputation, and character because the way we act—honestly, fairly, and responsibly—shapes how others see us. People and organizations that consistently make ethical choices build trust and credibility, while unethical actions can damage relationships, lead to loss of respect, and harm both personal and professional reputations. In simple terms: doing the right thing makes people trust and respect you; doing the wrong thing makes them question your integrity.

Information interviewing is talking to someone in a career you are interested in to learn about the job, industry, and skills needed. Information interviewing is used to learn about a job or career, not to directly ask for a job.

mma is a hospitality management student completing a summer internship at the Cozy Corner Bed and Breakfast. During her internship, she assists with guest check-ins, prepares breakfast, and helps manage reservations. She also shadows the manager to learn about daily operations, guest relations, and staff coordination. Emma keeps a journal of her experiences and asks questions to better understand hotel management. Which action by Emma best demonstrates how an internship can help her learn about the hospitality industry?

Visual aids for a formal presentation are tools such as slides, charts, or images used to help the audience better understand the speaker’s message. When you develop visual aids to go along with your presentation, you should

Susie is a college student pursuing a degree in hospitality management. She wants to work in hotel operations and eventually become a general manager. To guide her career, Susie writes a personal vision statement: “I will become a skilled and inspiring hospitality leader who creates exceptional experiences for guests while supporting and developing my team.” Susie reviews this statement regularly to help her set goals, make career decisions, and stay motivated. Which action by Susie best demonstrates the purpose of a personal vision statement?

According to the textbook, women made up approximately 36% of the workforce in 1985. Today, about _____ of the workforce is women. 

Which of the following are benefits of diversity?

Which of the following are key ingredients to effective goal setting?

Sunset Hotel has been struggling with guest complaints about slow service and inconsistent room cleanliness. The hotel manager decides to follow W. Edwards Deming’s 14 Points to improve overall quality. She starts by setting long-term goals for improving customer satisfaction, trains staff on consistent cleaning procedures, and works to involve employees in suggesting improvements. Which action by the manager reflects Deming’s 14 Points?

Managing diversity means creating a workplace where employees of different backgrounds, cultures, and perspectives are respected and included. Which of the following best illustrates managing diversity in the hospitality industry?