Marketers at Johnny Inc. believe in putting their customers…

Marketers at Johnny Inc. believe in putting their customers ahead of everything else. Their products are carefully designed to meet customer requirements and the entire focus is on achieving customer satisfaction. Johnny Inc. follows the ________ concept in doing business.

If a researcher asks a consumer why s/he wants to buy a Noki…

If a researcher asks a consumer why s/he wants to buy a Nokia cell phone, and learns, “They look well built” (attribute); then asks “Why is it important that the phone be well built?” and learns “It suggests Nokia is reliable” (a functional benefit); then asks “Why is reliability important?” and learns “Because my colleagues or family can be sure to reach me” (an emotional benefit), the researcher is using a technique called ________.