Punitive damages in negligence cases take place when the def…

Punitive damages in negligence cases take place when the defendant knew or should have known of a dangerous condition and allowed, over a period of time, for the dangerous condition to remain.  In the book, an example of this has to do with which of the following? 

Erin Andrews, the famous reporter on ESPN was stalked by a m…

Erin Andrews, the famous reporter on ESPN was stalked by a man who was infatuated with her.  He was able to get near her room because he asked the hotel front desk clerk over the phone what her room number was and then he requested the room next to hers.  What was the method used by the man to spy on her?