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In constructive communication, emphasize what you ___ do, not what you can’t. 

When writing a process analysis essay, you should use ______, such as first, next, later, meanwhile, then, and last, to indicate when you are moving from one step to the next and to establish a sequence.

Because the cover letter is a business document, it should be written in _____ format.

What else should you remember to do during an interview? [CHECK ALL OF THE ANSWERS THAT APPLY]

To sort through a large number of applicants, employers may simply toss out resumes and cover letters that __________.

When texting in the workplace, you should follow all of the following “rules” EXCEPT which one?

There are six major elements of a cover letter. Match the information listed to the section in the cover letter where it belongs. 

Which business text asks for inappropriate, confidential information?

Mary learns that whenever her brother Tom shares his toys with her, her mother gives Tom a piece of candy. Mary starts sharing her toys with her friends when they come over in the hopes of getting a similar reward. Mary’s learning to share is an example of:

_________ refers to the thinking processes of perception, learning, problem solving, judgment and memory.