Ruth used her personal connections with a manager at Hampton…

Ruth used her personal connections with a manager at Hampton Industries, a manufacturer of decorative paper items, to become the first salesperson in her firm to call on a company that was using recycled paper to make posters. Ruth used her __________ abilities to make this sales call possible.

Roger is a sales representative for a farm equipment supplie…

Roger is a sales representative for a farm equipment supplier. Almost twice a month, he visits Frank Copeland’s farm. Copeland has not bought a new piece of equipment from Roger’s firm in the last 20 years, but he always seems to know who is looking to buy Roger’s goods. Copeland likes to gossip and shares his information with Roger freely. Frank Copeland is a good example of a