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One risk of informal intervention is “becoming the enemy.”

When power between two parties is highly imbalanced, adjudication is likely to be a suitable form of third-party intervention.

In a Johari Window, the hidden section is information we don’t know about ourselves, but others do know about us.

More than 50 percent of adolescent conflicts are resolved by standoffs or withdrawal.

If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with is the process goal.

Many times, women assume a listening role during conflict when compared with men.

Arguing over what music to listen to is primarily concerned with the relational goal.

According to the text, complaints can only be destructive, not constructive.

Game metaphors reflect danger for men and opportunities for women.

14. What physiological response is activated by the body when faced with a perceived or actual threat?