Rafael enjoys the work he does as a maintenance technician f…

Rafael enjoys the work he does as a maintenance technician for a local elementary school. His approach to the job is very different from that of his predecessor, who kept “strict boundaries” with students and school employees. Besides doing his daily maintenance tasks, Rafael makes an effort to engage with students, faculty, and staff on a daily basis. In fact, students love “Mr. Rafael.” He sees his work as critical part of the students’ educational experience. The small, meaningful changes Rafael has made to the execution of his job is called _________________________.  

Imagine that you are interviewing for a job with a new compa…

Imagine that you are interviewing for a job with a new company.  The Director of Human Resources is a “huge fan” of using this method of job selection that assumes future work behavior can be predicted by past experience and personal traits.  This method of job selection is known as__________.

Bea applied for a first-line manager job at a local company….

Bea applied for a first-line manager job at a local company. Soon after she submitted her application, she took a test that asked her to make judgements about situations similar to those managers might encounter. A few week later, the company called to say she had done well on that test and asked her to access their testing site again, this time to take a test that seemed to measure verbal ability and quantitative reasoning skills. After being told, once again, that she did well, Bea was invited to a face-to-face interview with the company. This company seems to be using what approach to making hiring decisions?