Hugo is trying to take control of his time by using an onlin…

Hugo is trying to take control of his time by using an online time tracking system that records the time he spends on tasks and projects. It is hard to remember to use the tracker at first, but after several weeks of focused effort, he finds using it becomes routine. Hugo has ______.

Danielle owns “Gardenias,” which is a garden and landscaping…

Danielle owns “Gardenias,” which is a garden and landscaping store that has been in business for many years. Over time, customers refer friends and family to her store often and refer to themselves as “Gardenia-heads,” because they love the products and services she offers. What do these actions best reflect?