Green Thumb is a nursery that allows customers to bring back…

Green Thumb is a nursery that allows customers to bring back plants that have died and receive a full refund if the customer has a valid receipt. Green Thumb has a unique return policy that is valuable to buyers instead of simply offering a lower price than competitors. What is this an example of?

Jing works for a major hospital supply company. She sells he…

Jing works for a major hospital supply company. She sells her products to buyers at hospitals, urgent care centers, and physicians’ offices. When making her calls to clients by phone or in person, Jing tries to listen to their concerns and propose solutions, especially when healthcare workers are at great personal risk due to a health crisis. Jing’s ability to place oneself in the position of her clients as a means of showing understanding is called which of the following?