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This structure of the conduction system is the “pacemaker”, initiating heart contraction:

Identify this layer of the heart:

This blood vessel carries blood from the left ventricle to all the tissues of the body (except the lungs):

Identify this structure (include R or L):

This artery carries deoxygenated blood from the heart towards the lungs:

SECTION C: ESSAY QUESTIONS Answer only ONE of the TWO essay questions. NUMBER your work clearly and as it appears in the question paper. QUESTION 5: (BUSINESS OPERATIONS) ZAMBA LTD. (ZB) Zamba Ltd. (ZB) lost customers due to the poor quality of their products. Their management does not know how to implement total quality management (TQM to ensure the continuous provision of quality products and services to their customers.   Consider the statement above and give a detailed description of the following aspects: o   Explain the negative impact on ZB if TQM is poorly implemented. o   Discuss the benefits of a good quality management system. o   Evaluate the impact of the following TQM elements on ZB: ·        Total customer / customer satisfaction ·        Continuous skills development / Education and training o   Give ZB advice on how they can apply the PDCA model / cycle to improve the quality of their products. (40) OR    

ANSWER SECTION C HERE. Answer any ONE of the TWO questions. Answer the question here from the above questions (QUESTIONS 5 OR 6) below. Make sure you indicate the question number you have chosen to answer.   

1.1.4 The process of matching a new employee’s skills and abilities to the requirements of a job: (2)

QUESTION 3: (BUSINESS OPERATIONS) Answer the following questions thoroughly, please number according to numbers in the question paper and write point by point. 3.1 Read the case study below and answer the questions that follow:     KL ENGINE MANUFACTURERS (KLMV) Johan was recently appointed to the production department. According to business policy, Johan must go through an induction program of two weeks before he can be placed.   3.1 Name FOUR aspects that can be included in an induction program. (4) 3.2 Explain screening as part of the selection procedure. (8) 3.3 Give reasonable reasons for terminating an employment contract. (6) 3.4 Read the scenario below and answer the questions that follow:     MANDY SHOE FACTORY (MSF) Mandy Shoe Factory bought raw materials from Simba Suppliers that did not deliver on time. This caused delays in the manufacturing process. MSF is concerned about their productivity levels.   3.4.1 Identify TWO business functions that are directly affected by the challenges in the scenario above. Advise MSF on the quality indicators for EACH business function identified. Use the table below to answer the above question. BUSINESS FUNCTIONS: QUALITY INDICATORS:           (2×4) 3.4.2 Explain the differences between quality control and quality assurance. Use the table below to answer the above question.     Quality control Quality assurance       (8) 3.4.3 Advise businesses on the role of quality circles in improving the quality of their products and services. (6)   TOTAL QUESTION 3 [40]   OR      

1.2.4 The production manager can not find suppliers of quality raw materials. This is a challenge in the…. business environment. (2)