Margarethe is the manager of a hardware store. She inspires…

Margarethe is the manager of a hardware store. She inspires her employees by working alongside them through the holidays, encourages them to voice their opinions, suggestions, and concerns and works hard to encourage a positive attitude among her employees. Margarethe is performing the management function of ___.

Ronald, a marketing manager at Tesron Automobiles, is discus…

Ronald, a marketing manager at Tesron Automobiles, is discussing an automobile concept with the design team, and the discussion quickly turns argumentative. Ronald, aware of his tendency to get angry very quickly, diffuses the argument by diverting the group’s attention to another topic. This scenario illustrates that Ronald has a high degree of ___.