Joe is a clerical worker with access to the office files. Th…

Joe is a clerical worker with access to the office files. The other six employees in the department also have access to the office files. The employees all know that they are supposed to return the files when they are finished using them so that others can find them when they need them. Employees should only have one file out at a time. Jose, the manager, notices that Joe has five files on his desk, and another employee is looking for one of them. Jose says to Joe, “You have five files on your desk.” Considering this conversation, at what step in the Coaching Model is Jose?