Jeff Barkins is a conscientious marketing manager. Sometimes…

Jeff Barkins is a conscientious marketing manager. Sometimes, Jeff and his staff are unclear what decisions to make when faced with moral dilemmas. Jeff and other managers could create broad guidelines that everyone in the organization must follow in the form of a ________.

Mark needed one more sale to earn his bonus for the month. H…

Mark needed one more sale to earn his bonus for the month. However, a personal emergency prevented him from reaching his goal. Despite not reaching his quota Mark still received his bonus because his sales manager factored in Mark’s personal emergency and wanted to keep him motivated and happy. This type of organizational climate ________.