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Which of the following is a guideline for effective brainstorming?   A.  Let there be no set time for brainstorming.   B.  Provide positive or negative feedback for each idea generated.   C.  Build on the ideas of others.   D.  Limit the number of ideas generated to a maximum of three.

Groupthink, as a self-limiting team behavior, is more likely to occur when:   A.  a person expects a specific task to be done by someone else in a team.   B.  a team member believes that all team activities are a waste of time due to one or two bad experiences as a team.   C.  a team feels pressure to perform with the imminent approach of a deadline.   D.  there is a sense of shared responsibility that breeds a feeling of invincibility.

The decision-making process should ideally begin with:   A.  generating a single solution or option.   B.  stating clearly and specifically what you want the end result to be.   C.  gathering information and researching on the issue at hand.   D.  evaluating the available options based on hypothetical factors.

_____ teams are typically required to coordinate their work by setting their own norms and making their own planning schedules without ongoing direction from a supervisor or manager.   A.  Cross-functional   B.  Self-maintained   C.  Task force   D.  Process improvement

Which of the following involves constructive feedback? A. truthful, fair, and not given as a personal attack B. supportive, untimely, and critical situation C. clear, biased, and has no reference to improvement D. subjective, personal, and a general solution

_____ is best described as a process by which several possibilities are considered and prioritized, resulting in a clear choice of one option over others.   A.  Benchmarking   B.  Decision making   C.  Delegating   D.  Pattern recognition

_____ occurs when our brain process analyzes new situations based on past experiences that seem somehow similar to the new situations.   A.  Path dependence   B.  Internal attribution   C.  Pattern recognition   D.  Causal ambiguity

The feedback factor should be avoided when evaluating the richness of information in any media. 

Electronic communication:   A.  is effective for sending brief messages quickly to one or more persons.   B.  is accompanied by nonverbal forms of communication.   C.  is effective only when members of a team are working in the same location.   D.  should be the primary medium when the message that needs to be sent is negative.

According to the integrationist view of managing conflict, conflict is:   A.  a natural part of human existence and should be accepted as a normal part of relationships.   B.  a result of dysfunctional managerial behavior and therefore should be stopped at the source.   C.  inevitable, but maintaining a degree of tension can actually be helpful in keeping a group energized and creative.   D.  always bad and should be avoided at all costs.