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25. When using a graphic in a report, a person should explain the significance of the graphic when introducing it. 

40. After the introduction, the body of the progress report describes the accomplishments of the organization or the unit, with headings determined by each activity category or the type of work undertaken. 

20. Memos may be sent to only one person. 

39. Progress reports always use subheadings under, for example, Work Completed and Work Scheduled. 

33. Web users may become discouraged when using a site that contains too many graphics. 

13. Writers should use more direct quotations than summaries and paraphrases in their documents.

21. A sender of a text message should consider the audience to determine how formal the message should be. 

18. Copyediting means proofreading for correct spelling, grammar, and mechanics.

9. Scope is important because it helps technical writers determine what information to include about a topic. 

23. Hierarchical order means listing people’s names in a memo according to their degree of importance to the organization.