The first time Jena visited Blue Corals Inn, a restaurant in…

The first time Jena visited Blue Corals Inn, a restaurant in her neighborhood, she was delighted with the food and service quality. However, the next time she dined at the same place, the restaurant’s food and service seemed to have lost its quality. This scenario best illustrates the ________ characteristic of services.

While conducting research for a new product, the Kitchen Wid…

While conducting research for a new product, the Kitchen Widget, Cheryl and her employees observed current customers and competitors, interviewed and surveyed potential customers. Cheryl and her employees were conducting _____________.  Han’s company produces men’s shoes. His closest competitor released their new styles last week so Han searched online to gauge the customer response. Han is performing ______________.

The ________ is the term given to what a potential customer…

The ________ is the term given to what a potential customer is trying to do—perform or complete come sort of task, solve some problem, or trying to achieve some outcome. Their target is often the key to what a proposed product or service is intended to help.

Brian is a 22 year old male, living in College Station, TX….

Brian is a 22 year old male, living in College Station, TX. He lives alone, as he recently graduated and is single. He received a job offer from a startup based out of California and is able to work remotely so plans on being in the area for a while. His income is about $65,000, annually. He likes to hang out with friends on the evenings and weeekends. Since he lives a lone, he dines out a lot, and enjoys an alcholic beverage or two after a long day of work.  The above description is an example of: