You listen to the new Call Her Daddy podcast on Spotify this…

You listen to the new Call Her Daddy podcast on Spotify this week. When Alex starts to narrate an ad, you tap your phone screen to fast forward and instead of seeing the usual CHD cover art, you see a graphic for Celsius water, the ad Alex is talking about. This ad is not technically a part of social media (after all, you’re listening on Spotify) but would drive some metrics trackable through different analytics. What, if any, is the “Other Form of Social Entertainment” that Celsius is using? 

You discuss these tactics (from Question 2) with your team….

You discuss these tactics (from Question 2) with your team. They are so excited to help design the new customer experience that they all start sharing ideas, most of which aren’t helpful. To refocus everyone, you remind them that the new experience needs to be consistent with your company’s brand and that the experience needs to be:

(These next few questions build on each other as if you are…

(These next few questions build on each other as if you are working on a project at your job so don’t be confused and read them individually.) Your boss wants you to design your brand’s customer experience and you know this encompasses several elements, including: