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 Our culture molds the way we think, behave, and communicate.

Paraphrasing a sender’s message is an effective tool to promote understanding.

A scratch list is a detailed, hierarchical plan for organizing ideas and information.

Brainstorming is an ineffective research technique.

Nonverbal communication includes _______.

The following sentence effectively uses a stylistic device to de-emphasize the bad news: Although we don’t have any available positions at this time, we were pleased to receive your application and will keep it on file for six months.

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2) _______.

Place any details explaining your request for information in the body of your request message.

Emphasis on the importance of individual words, especially in contracts and negotiations, is a trait of lower-context cultures such as that of the United States.  

Most communication is nonverbal.