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One advantage of the indirect strategy is that it respects the feelings of the audience.

The indirect strategy works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Adaptation is the process of _______.

One question writers should attempt to answer before drafting a message is What will happen if the receiver doesn’t complete the requested action?

A topic sentence _______.

Business writing is very similar to academic writing, in that you should focus on discussing your feelings and displaying your knowledge.

Sam is collecting and organizing information for a marketing report he is writing. Which phase of the writing process is Sam currently involved in?

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Juan Jose’s supervisor has noticed that Juan Jose works effectively in teams, has excellent presentation skills, and has strong initiative at resolving problems when they arise. These qualities that Juan Jose’s supervisor appreciates in Juan Jose as an employee are his _______.

Podcasts and wikis are part of the new user-centered virtual environment called _______.