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According to the BRANDZ model of brand strength, brand building involves people progressing through a sequential series of steps. Which of these steps would address or answer the question “Can this brand deliver?”

________ refers to the process in which information gets out of memory.

Jake wants to open a Subway franchise in his small town. To do this, he must pay the company a ________ fee.

Costs that differ directly with the level of production are known as ________ costs.

Some service firms often engage in ________, consisting of a fixed fee plus a variable usage fee.

Competitors are most likely to react to a price change when ________.

Brand ________ are short, three- to five-word phrases that capture the irrefutable essence or spirit of the brand positioning and ensure that the company’s own employees understand what the brand represents.

American businessman King Gillette pioneered the sales model in which razor handles were given away for free or sold at a loss, but sales of disposable razor blades were very profitable. This is known as the ________ model.

In which of the following types of advertising timing patterns do exposures appear evenly throughout a given period?

________ questions ask about the consequences of the buyer’s problems.