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According to Edgar Schein, all organizations can be described according to four features including their coordinated efforts, divison of labor, hierarchy of authority and _____________.

An organization’s ___________________ is a document that outlines its goals, the strategy for achieving them and the standards that they will use to measure success.

A company shares its culture with employees several ways.  Some of them include formal statements, slogans and sayings, rites and rituals and _______________________________.

As managers who will likely help our organizations during the decison process, we should be aware of the factors that can act as common biases.  One of the ten common decision-making biases is __________________________ or the tendency for decision makers to generalize from a small sample or a single event.

TD bank is measuring its performance by comparing the results to a competitor.  This process is also known as __________________.

Our authors tell us that the first step to being an effective manager is to become aware of your strong skills and those that you might want to develop further.  One of the ways that our authors recommend to gather the data or information you need to make an accurate evaluation of your strengths and developmental opportunities is to ____________________________.

Another group problem-solving technique is to ask one of the members to act as a _______________________ by assuming the role of a critic to uncover and share all possible objections to the solutions offered by the team.

Our author tells us that there are three types of planning for the three levels of management strategy.  As a first-line manager you would be expected to contribute to your organization’s ____________ planning.

TD Bank has a __________________organizational structure that combines both functional and divisional chains of command so that there are two commant structures (vertical and horizontal). 

Kevin Johnson is the CEO of Starbucks who is working with a team to choose some new coffee flavors for the month of December to attract customers.  He has learned from the company’s past decisions to guide his rational decision process.  During stage 1 he has identified an opportunity to introduce some new coffee flavors.  In stage 2 he is considering two new alternative coffees (white chocolate and peppermint mocha).  In stage 3 of the rational decision process Kevin and his team will _________________ the alternatives and select a solution.