In an immunization clinic, there may be a nursing staff mix…

In an immunization clinic, there may be a nursing staff mix of RNs and RPNs. An RPN can provide information to a patient about the common side effects of an immunization agent. The patient identifies the signs of a reaction, and the RPN recognizes that she/he has limited knowledge of immunization side effects. The RPN, therefore, transfers the call to the RN for a more in-depth assessment that leads to the appropriate action. According to the CNO, this is an example of