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The hospital has collected patient satisfaction data for more than one year. It is now time for strategic planning and you’ve been asked to summarize the satisfaction data so senior leaders can establish two or three strategic objectives related to improving patient satisfaction. They want to focus on the vital few issues that cause the most problems. What type of graph would you use to provide senior leaders with the information they need?

True or False: The percent of patients receiving home health services who develop a pressure ulcer is a measure of potentially avoidable events.

True or False: Every hospital has a patient safety coordinator.

What statistic is used to report a measurement that is comparing two things, for instance the actual number of hospital deaths as compared to the expected deaths?

The clinic medical director wants to know if there is a correlation between the number of minutes patients must wait to see a physician and the time of day. Which graph would you use to display the data to help determine if a relationship exists between these two variables?

During what type of improvement project does the team brainstorm what could go wrong in each step of a process.

True or False: The likelihood of human errors causing patient harm can be greatly reduced by disciplining staff for making mistakes.

What is a measure of the performance potential of a process?

Staff members in the physical therapy department gather information about the reasons why patient treatments do not start at the scheduled time. They want to group the reasons for late treatment starts into related categories to identify commonalities. What performance improvement tool could be used to sort the reasons into similar categories?

What Federal Act created incentives for hospitals and providers to adopt electronic health records?