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A culture in which “people have their backs” and is characterized by high degree of solidarity, team-work, and extended family networks

All of the following represent actions that managers can take following the receipt of electronic word-of-mouth (eWOM), except:

When a company gathers large amounts of information concerning their consumers and makes attempts to analyze that data in order to both improve the service and improve sales and profitability, this is known as:

Will likes to purchase clothing at the banana republic. He recently filled out a customer satisfaction survey and stated that the quality of their product is superior to most other retailers. However, because of their high prices, Alfredo doesn’t visit the store with much frequency. His consumer behavior reflects a customer who is:

A process whereby people acquire the skills needed to perform in their job and help the company attain its objectives. This is the definition of:

An SST allows for entertainment (e.g. games), connecting with other customers, and other fun features is known to be high on:

Which of the following is not a form of service failure

A hotel chain request customer feedback in creating the design and amenities to be included in the room of the future. This is an example of

VOCABULARY: Read the definitions of the words. Write the correct word on the line to complete each sentence. private (adj) personal, for just one persondepressed (adj) very unhappycommunity (n) all of the people in one group or arearesponses (n) answersdata (n) information 21. Some of the survey [21] were really amazing. People want to do interesting things.22. Many people discussed very [22] issues on the Web site. I was surprised!23. I live in a wonderful [23]. All the people in my neighborhood are friendly.24. He was really [24] when his grandmother died.25. The researchers collected [25] on what people wanted to do after they retired.

Your text outlines that the pro-life approach to abortion states the