You are staffing a PIT studying cardiology lab costs, and on…

You are staffing a PIT studying cardiology lab costs, and one member asks if the accounting department can estimate the cost of the individual processes the lab performs. “Good idea,” you reply. “Our accounting people use activity-based costing (ABC). Even if they can only allocate cost to aggregates of similar tests, the estimates will help the PIT…”

As a fellow in a high-performing HCO, you often take time fo…

As a fellow in a high-performing HCO, you often take time for coffee with the house officers and younger nurses. One of them comments, “Our electronic health record (EHR) is a pain. It’s too slow, too complicated.” When you reply, “Really?,” she says, “It’s hard to find critical parts of the history. I was looking for patient advocate and advance directives yesterday, and it took forever.” Which of the following should start your reply?