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Rather than showing that you developed one skill on one job and another skill on another job, you can use the______, a strategy for organizing information on a résumé that groups related skills and is particularly good for those who have had many jobs.

We quickly forget most of what we hear, and our ability to remember is further impacted by multitasking.

People who prioritize relationships and others’ feelings over their own wishes typically choose to use the conflict avoidance strategy.

When engaging in negotiation, it is important to understand that you may need to be flexible about what you are negotiating.

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

The information in résumés should always be grouped into three parts: “Education,” “Experience,” and “Skills” or “Interests.”

When you are hired by a company, your written and oral communication skills will play an important role in your ability to adapt to the organization’s culture.

The four common types of nonverbal communication are body language, facial expression, verbal fillers, and paralanguage.

When Rosanna turns to her assistant and says, “I must remember to contact the client first thing in the morning. Please make a note,” she emphasizes the word “must.” This emphasis is an example of paralanguage.

If you are seeking an internship or just beginning your career, one good possibility is the career center at your school.