Ben, a 45-year-old man who is blind, arrives for outpatient…

Ben, a 45-year-old man who is blind, arrives for outpatient therapy following a hip sprain. When the PTA greets him, a student intern quickly grabs Ben’s arm to guide him into the treatment room. Ben stiffens and steps back. What is the most appropriate action for the PTA?

A PTA is working in an outpatient clinic that recently began…

A PTA is working in an outpatient clinic that recently began serving a growing refugee population. Several patients arrive with limited English proficiency and express concern about traditional healing practices being dismissed by staff. The clinic’s director asks the team how to align their care more closely with the National CLAS Standards. Which of the following actions would best meet the Principal Standard?